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Director of MarketingMarketing DepartmentSHANGHAI

Job Description: Create, coordinate, and execute the Mercedes-Benz Arena marketing and promotional activities.  Directly supervise the Mercedes-Benz Arena Marketing Department including oversight the of all marketing initiatives and press releases.   Supporting the company’s business units with a focus on the growth of its commercial business including events, corporate sales, suite sales, and retail. Creating, coordinating, and executing events for Mercedes-Benz Arena Cares, Mercedes-Benz Arena Green, and the Mercedes-Benz Arena Club.  Work relentlessly in the community to promote the Mercedes-Benz Arena as the leading entertainment complex in China.

Primary Relationships:The position reports to the General Manager and serves as a member of the senior management team.

This position participates with the General Manager, Senior Leadership team, management staff (AEG/OPG) in charting the direction of the Organization, assuring its accountability to all constituencies, and ensuring its effective operation. Within the Organization, the position has primary working relationships with the General Manager, Senior Management team, Commercial, Events and IT Team, Outside the company, the position coordinates, primarily with the media, special vendors, OPG Research & Development Team (Marketing, Retail, Digital, Activation).


Quafications
1)Have bachelor of higher degree; Marketing degree preferred; 
2)Minimum of five years work experience in marketing, communications, and PR; Be an inspirational leader and coach with a minimum of 5 years managerial experience.  This position requires someone who works well under pressure, is especially creative, and strategic;
3)Have a strong market perception capacity (especially recreational market), can sharply grasp market trends, have the ability of controlling market direction; Have a solid understanding of the local market with a minimum of 5 years of marketing experience in the entertainment industry or related field;
4)
Have certain media cooperation experience and relations; Must have 5 years of experience creating, coordinating, and executing marketing plans and budgets including media buying and public relations;
5) Familiar with electronic business, digital media etc.; Can quickly and decisively adapt to marketing trends including but not limited to fan engagement, digital media, social media, website, and apps;
6)Being able to self-motivate, adapt the work in fast-rhythm environment with no supervision;
7)Have excellent English verbal and written communication skills;
8)Have a good foundation of local business contacts;Have an excellent reputation and relationship within the entertainment industry including media, promoters, event producers, charities and other community outreach program;
9)Have innovation consciousness, always maintain self-confidence and professional attitude to communicate with the internal and external;
10)Have team cooperation spirit and rapid reaction ability for special events; A team player who has a positive can do attitude willing to accept a challenge. Very strong English and Chinese written and verbal communication skills. A polished professional who is confident and comfortable speaking on camera, at public events, and large groups in Chinese and English。

Responsibilities
1)  
Manages the marketing budget to enable development of venue specific campaigns, digital marketing, promotions, activations and collateral to drive revenue and meet venue objectives; 
2)Design Strategic communication solutions for Commercial pitch specifically for Retail business, developing comprehensive winning pitch decks for a wide range of clients;
3)Overall be responsible for marketing promotion and PR activities and graphic design of arena. Prepare the departmental annual work plan and implement it within responsibility range; Provide clear instructions to the marketing team by establishing KPI’s. Prepares the Annual Marketing business plan submitted to the OC;
4)
Work closely with department head and CIO to meet established sales, marketing targets and event team targets;
5)Manage the daily work of within department; responsible for the assessment of the department's employees, motivation, training and development;
6)
Organize to establish the quality specification and management regulation of the marketing process, supervise and evaluate the implementation result;Discuss ownership to team member responsible for execution, utilizing and implementing the Gant Chart;
7)Responsible for the achievement of marketing/communications/public relations mission, goals and financial objectives. Ensure that evaluation systems are in place related to these Goals and objectives and report progress to the General Manager and Senior Leadership Team;
8)Responsible for establishment and maintenance of PR resources, plan media promotion activities;
9)
Responsible for PR crisis management, reduce the negative influence caused to arena’s reputation;
10) Responsible for the company’s media and public relations affairs; create awareness campaign to promote the company’s brand image in local and international market; conduct relevant advertising activities;
11) Accountable for the strategic planning and awareness campaign for two corporate social responsibility programs of the venue: the Mercedes-Benz Arena Cares and Mercedes-Benz Arena Green;
12) Establish personal relationships with important media people, including Key Opinion Leaders/KOL’s, digital content providers, Key Digital industry leaders, official news websites/newspapers, online magazines, television and radio;
13)Plan, execute and monitor media buying plan and promotion activities to support commercial, events and retail. In charge of venue’s marketing assets including outdoor billboard, MBA Radio, offsite marketing assets (MMTV, Shopping Mall LED TV, Media Rack etc.);
14)Liaise with external Marketing & PR teams of sporting bodies, concert promoters and other event owners. Ensure open communication with internal Event Manager/project owner for marketing related events. Utilizing Gant Chart for calendar marketing event promotions;
15)Plan and organize and execute marketing promotion activities for Grand Opening of the Retail Area;
16)Organize and oversees marketing promotion for EDM(eNewsletter) content and layout, curates’ promotion to acquire and increase venue’s data using venue resources (tickets), Eloqua and other related marketing tool;
17)Responsible for updating and implementing of venue’s Brand Guidelines (eSignature, proper use of logos, colors, maintaining consistency on brand’s look and feel). Monitoring subordinates to follow venue’s brand guidelines in printing collaterals, posters, advertisement, reports, brochures, and updating other relevant documents such as Event Marketing Kit and Commercial Decks;
18)Build and sustain positive relationships with clients through direct and indirect communication;
19)
In charge of Mystery Shops and organize Customer Satisfaction Surveys in collaboration with the CIO and GSR Teams to carry out market survey, collect market information and segment customer group;
20)Responsible for binding business files and information properly。

Digital Marketing
1)Oversees creation of digital marketing plan for the venue including weekly Digital calendar. Supports the development of digital communications plans and supervises digital manager’s execution and optimization plan focusing on demand generation an high impact activities.; 
2)Maximize all marketing channels ensure an integrated plan to include venue’s websites, Retail Pages, Press Centers, Commercial Pages, eNewsletters/EDM;
3)Build and manage key digital platforms; ensure content (video, photography & description) of the following online channels remain accurate and brand compliant, including Social third party websites: Damai, Dianping, etc;
4)Implementation of email marketing strategies to drive increased presence and incremental traffic to venue’s official website;
5)
Leverage on Social Media and ensure venue have strong presence on social networks and maximize opportunities (WeChat, Weibo, LinkedIn, Facebook, Instagram etc.) and drive engagement with online audiences;
6)Responsible for Venue APP operations and execution working closely with OPG’s Research and Development Team;
7)Provides monthly report on trends and venue’s digital ecosystem as well as channel analysis together with the CIO’s team;

Major assessment indicators
1)   Consistence between finance, cost, internal control and coordination goals; 
2) Reaching the target media coverage, media distributing point and strategic advertising information;
3) The result of on-line and off-line marketing planning, organization, implementation;
4)   Participation on client events and other activities as required;
5)   Quarterly Activities for two sustainability programs Mercedes-Benz Arena Cares and Mercedes-Benz Arena Green;
6)   Crisis PR management and control of negative media exposure;
7)   Support the Retail Department to develop commercial activities to create ultra anticipated profit by using venue assets;
8)   Marketing Research timely and constructively(quarterly);
9)  
Timely produce the arena magazines with high quality;
10)  Department staff training plan and execution;
11)  
Submit monthly report on time, the contents shall be complete and the figures shall be accurate and constructive。



Please send the resume to hr@mbarena.com



Associate Director of Sales & AccountCommercialSHANGHAI
Job Purpose:Responsible for planning, implementing and directing the sales activities of the company in suites and sponsorships sales to achieve budgeted target. Ensure customer satisfaction at a high level.

Tasks and Duties
Strategy designing and goal planning
1)Organize  industry analysis and report on regular basis; Providing business insights with potential opportunities; 
2)Plan annual work and break down target according long term strategy;
3)Periodically analyze the business data and provide decision-making reference for Commercial Director;

Customer management
1)  Lead activation team to ensure sponsors’ ambitions and objectives are achieve;
2)Work as account manager for naming right sponsor(MB) ensuring high client satisfaction;
3)Lead on the refining and planning the delivery of all the contracted entitlements of the sponsors and suite holders to ensure that expectations are met and exceeded;
4)Conduct annual report and business review with all sponsors;
5)Address client complaints by providing immediate solutions and actions;
6)Manage account database and ensure they are up-to-date in the BI system
7)Build relationships with key personnel within customer accounts;

Sales management
1)Lead sales team to achieve annual sales target whilst meet company long term strategy; 
2)Lead activation team and hospitality team to achieve renewal targets;
3)Establish performance standards, set up individual KPI for each team member, find ways to improve service levels and explore further business opportunities;
4)Develop business tool box/score card for sales and account team ensure all performance can be tracked and visualized;
5)Manage sales and account team, oversee their day to day management;

Team management
1)  Assist the Commercial Director to improve and consummate sales management in perfection and execute effectively; 
2)Manage the daily work of department; such as employees evaluation, motivation, training and development;
3)Follow up and manage team daily  processes and behavior on system, give feedback and suggestions for improvement;

Others
1)  Other project based tasks; 
2)Contractual Obligation Fulfillment - Monitor contractual obligation fulfillment for account and sales team. Work with IT to ensure all obligations are 100% reflected in BI;
3)Work with Business Planning Manager on appreciation party and MBAC;
4)Responsible for the result of CSS and work with BP Sr. Manager for improvement;


Requirements
1) Education Background-University Degree or above,Knowledge of the industry,Sales management knowledg;
2)  Training Experience-CET 6; 
3)Work Experience-5~7 years’ experience and exposure in sales/marketing environment ; 
4)  Professional Skills-Proficiency in industry knowledge, sales management knowledge
5)  Other Skills-Excellent written and verbal communication skills ,Skillful in organization and planning, problem analysis and problem-solving ,Excellent information management ,Excellent team-leadership,Skillful in formal presentation skills,Excellent decision-making,Proficiency in Microsoft office ;
6)Executive ability-Turn the goal into a clear plan, use the right resources and take action to accomplish the goal;
7)Customer concern-Concern for the needs of internal and external customers, improve products and services according to needs;
8)Planning and organization-Be able to plan according to available resources and actual conditions, with a strong focus, and develop a resource acquisition strategy for key links in terms of material or human resources ;
9)Tutoring subordinates-Provide positive and negative growth feedback to subordinates in a constructive way to help and guide their growth ;
10)Performance management-Participate with team members in making performance planning, communicating performance coaching, performance evaluation, etc., and continuously improve performance of individuals, departments and organizations ;
11)Strategic mind-Be able to develop a grand and unique strategy to lead the company in industry ;
12)Commercial sensitivity-Be able to identify and grasp the business opportunities that contribute to  strategic goals of company ;


Please send the resume to hr@mbarena.com
TreasurerFinancial DepartmentSHANGHAI

Job Description:

Assist the CFO in performing all-round financial management and carry out the financial work assigned by foreign shareholders, including preparing/executing annual budgets; performing and reviewing annual audits; and promoting the execution of important work regarding taxation, insurances, banks and annual bonus.


Main job content and responsibilities
Financial reporting
1)Prepare and submit the monthly and annual US GAAP Financial Statements; 
2)Reconcile and identity the key differences between the US GAAP and China GAAP Financial Statements;

3)Coordinate and complete the monthly event flash report;

4)Carry out the monthly forecast and operating performance analysis;

5)Monthly report of cash position and the cash flow forecast;


Work about financial declarations

1)Recheck monthly routine tax reports and work of accounting specialists; guide accounting specialists to carry out major annual work about taxation, including annual final settlements and payments, post-taxation surveys and tax declaration for paying dividends to shareholders ;

2)Assist the CFO in facilitating applications for annual government subsidies ;

3)Declare insurances for routine operations of the arena and days of events; track claims for insurances and assist the CFO annual insurance renewal;


Other routine work

1)Assist CFO in preparing and executing annual budgets; recheck routine financial work, including work outcomes of the General Ledger Accountant, the Accountant Receivable, the Accountant Payable and the Cashier; recheck different financial reports of the arena ;

2)Collaborate with the General Ledger Accountant to perform annual external audits of the arena, coordinate annual audits of foreign shareholders and cooperate with Chinese   shareholders in annual audits;

3)Review and approval of expense report and vendor payments;

4)Coordinate and promote accounting and scrapping of proprietors’ fixed assets  ;

5)Collaborate with the CFO in managing departmental employees, including training, attendance and team building;

6)Complete financial documentation for Mid-Year and End-of-Year Operating Committee meeting;


Qualification

 Educational Background

1)Bachelor’s or higher Degree, Major in Accounting;

2)Qualified accountant is preferred but is not necessary;


Training Experience 
1)Hold a CPA certificate;

2)Receive continuing education in accounting;


Work Experience
1)Over 5 years of experiences in related industries;
2)Over 8 years of experiences in financial management;

3)Previous experience working in the China Joint Venture;

4)Communication experience with local tax office;

5)Previous work experiences cover 7 to 10 years of experiences in managing complete financial teams, 3 to 5 years of financial work experiences in culture/entertainment industries, 3 to 5 years of financial work experiences in commercial real estate, 5 to 7 years of work experiences in coordinating with shareholders, and 3 to 5 years of experiences in taxation practices;


 Professional Knowledge

1)Knowledge in both US GAAP and China GAAP reporting;

2)Venue and entertainment industry knowledge is preferred but not necessary;

3)Know a lot about financial settlements in culture & entertainment industries;

4)Know about financial settlements and taxation practices in commercial real estate;


Skills
1)Excellent skills in financial settlement and management;
2)Venue and entertainment industry knowledge is preferred;
3)Good communication and business writing skill in English and Chinese;
4)Operate Excel, PPT and Word skilfully;

5)Have a good command of knowledge about taxation practices and promptly know about changes to taxation policies


Competency

1)Executive power-Turn objectives into definite plans, utilize appropriate resources and take actions to attain goals;
2)Analyze and solve problems-Discover, define and analyze problems; find out several solutions;
3)Deal with pressure-Be capable of regulating personal emotions in face of pressure and deal with matters opportunistically;
4)Planning and organization-Make plans according to existing resources and practical situation; highlight key points and formulate strategies for acquiring human or material resources on key parts;

5)Tutor the subordinate-Offer positive and negative feedbacks to the subordinate concerning their growth constructively to help and guide their growth;

6)Communication and coordination-Convey personal viewpoints, effectively coordinate, communicate with others and share information;

7)Influence-Create a win-win situation with convincing arguments and effectively respond to others  to make them agree with personal viewpoints;



Please send the resume to hr@mbarena.com



Suite Account RepresentativeCommercialSHANGHAI

Job Purpose

Develop and implement customer service policies in the suites, enhance customer relationships and meet company objectives maintain.


Tasks and Duties
Customer management
1)Ensure that the agreed performance standards of service providers (K&K and etc) in the suites are met;
2)Build and manage all suite holder’s relationships;

3)Manage tickets delivery to existing suite clients for each event;

4)Coordinate between clients, engineering team, MEP, security team for suite renovation and maintenance;

5)Meet with suite clients on regular basis and report back abnormal issues and client complaints;

6)Address client complaints by providing immediate solutions and actions;

7)Record all issues on logbook;

8)Ensure suite clients’ database is comprehensive and up-to-date in BI;

9)Support Partnership Managers for sponsor activation or report when necessary;

10)Responsible for helping the guests passing F&B requirements to K&K in advance;

11)Regular check on clients’ suites, make sure the suites are in good condition before each;

12)Manage suite customer database and ensure they are up-to-date in the BI system;

13)Work with Business Senior Planning Manager on appreciation party and customer related events;

14)Preparation on welcome package to the New Suite Clients;

15)Manage F&B quotation in each suites, coordinate with K&K, remind suite holders of the account balance;


Others

1)Achieve annual sales targets on suites renewal;

2)Other project based tasks;


Requirements 

Education Background 

1)University Degree or above ;

2)Sales and service background ;


Training Experience

1)CET 6;


Work Experience

1)3~5 years’ previous sales and service experience;



Professional Skills 
1)Familiar with law of contracts ;

2)Strong strategic, analytical, and project management skills;


Other Skills

1) Skillful in Microsoft Office ;

2)Proficiency in customer management ;

3)Excellent communication and writing skills;
4)Problem analysis and problem-solving;
5)Superb networking, teamwork, negotiation, and interpersonal/diplomatic skills with ability ;

6)Ability to develop strategic, proactive relationships with potential sponsors and corporate partners ;

7)Proactively take actions necessary to produce results ;


Ability 

1)Responsibility-Love own work, have the courage to take responsibility, and unswervingly give full play to self-worth for the company's business development;

2)Executive ability-Turn the goal into a clear plan, use the right resources and take action to accomplish the goal;

3)Customer concern -Concern for the needs of internal and external customers, improve products and services according to needs;

4)Interpersonal competence-Understand, motivate and work with others;

5)Communication and coordination -Express own views, coordinate effectively and communicate and share information;

6)Commercial sensitivity-Be able to identify and grasp the business opportunities that contribute to  strategic goals of company;


Please send the resume to hr@mbarena.com